Weāre here when you
need a hand.
No. 108 Mingjing Road, Xin'anjiang Subdistrict
Jiande City, Hangzhou City, Zhejiang Province
Questions belong with people, not dead ends.
For questions about an existing purchase, please include your order number. If your question concerns a damaged, defective, incorrect, or materially different item, photographs of the product and relevant packaging can help us understand the issue more efficiently.
Product Questions
Ask about dimensions, decorative use, product options, materials, care information, or whether a piece may suit a particular space.
Order Support
Contact us promptly if you notice an order or address issue. Change and cancellation requests are best submitted as soon as possible, preferably within 12 hours after purchase.
Delivery & Tracking
If tracking has not updated for an unusual period or your estimated transit window has passed, send us your order number so we can review the shipment.
Returns & Product Issues
Contact us before sending an item back. We will review the request and provide the applicable instructions and return destination when a return is required.
A little information helps us find the answer faster.
Please contact us first.
The business address displayed on this page identifies the legal
company operating Vardroqiā¢. It is not automatically the
return address for every order.
Return destinations can vary according to the product and
fulfillment route. Please contact
service@vardroqi.com before sending an item back.
After reviewing your request, our customer support team will
provide the applicable return instructions and destination.
Need help with an order?
Include your order number and tell us what happened.
Email Vardroqiā¢ Support