At Vardroqiā¢, delivery is part of the experience of choosing dĆ©cor for your home or seasonal setting. This policy explains how long orders normally take to prepare, estimated transit times, shipping charges, fulfillment locations, tracking, and how we handle delayed, damaged, or lost shipments.
Vardroqiā¢ is owned and operated by Hangzhou Qiongqi Technology Co., Ltd.
Processing & Fulfillment
Orders are normally processed within 2ā5 business days after the order and payment have been successfully received.
During this period, the order may be reviewed, prepared, checked for applicable handling requirements, and packaged for shipment.
During major holidays, seasonal launches, or unusually high order volume, processing may take up to 6 business days.
Business days generally exclude weekends and applicable public holidays.
Processing time is separate from carrier transit time. The delivery estimates below begin after the order has been dispatched.
Shipping Fee
Our standard shipping charge is a flat $5.00 USD per order, unless a different shipping amount is clearly displayed during checkout.
Any applicable shipping charge will be presented as part of the checkout process before the order is submitted.
International duties, taxes, or customs charges that are not collected by us at checkout are separate from the Vardroqiā¢ shipping fee and are addressed below.
Estimated Transit Times
Once an order has been dispatched, our current estimated transit times are:
| Destination | Estimated Transit Time |
|---|---|
| United States | 7ā14 business days |
| Canada, United Kingdom & Australia | 9ā16 business days |
| Other supported international destinations | 13ā21 business days |
These ranges are estimates rather than guaranteed arrival dates.
Actual transit time may occasionally be affected by carrier volume, seasonal demand, severe weather, transportation disruption, customs inspection, remote delivery locations, or other circumstances affecting the shipping network.
If a significant delivery issue arises, you may contact us rather than having to resolve the matter with the carrier on your own.
Where Orders May Ship From
Vardroqiā¢ orders are not necessarily shipped from the public business address of Hangzhou Qiongqi Technology Co., Ltd.
Orders may be fulfilled from our own or partner manufacturing and fulfillment facilities, depending on the product, inventory availability, and delivery destination.
As a result, an order may originate from a facility outside the customer's destination country.
We do not represent every Vardroqiā¢ purchase as locally warehoused or locally dispatched when that is not the applicable fulfillment arrangement.
In some circumstances, products within an order may also follow different fulfillment routes. If this results in separate shipments, available tracking information may be provided for the applicable packages.
Tracking Your Order
When tracking becomes available after shipment, tracking information will be sent to the email address associated with your purchase.
A newly issued tracking number may require approximately 1ā3 business days before the carrier's first scan, movement, or other tracking activity appears.
A short delay in tracking activation does not necessarily mean that the shipment has been lost.
If tracking remains unchanged for an unusually long period or your estimated transit window has passed, contact:
Please include your order number so we can review the shipment information and, where appropriate, investigate with the applicable carrier or fulfillment provider.
International Deliveries
International shipments may be subject to customs procedures in the destination country.
Where import duties, taxes, customs fees, or similar government-assessed charges are not collected during checkout, the recipient may be responsible for applicable amounts imposed by local authorities or the carrier, subject to applicable law.
Customs rules differ between destinations, and customs inspection or clearance can occasionally extend the estimated transit period.
If duties or taxes are collected directly through our checkout, they will be handled according to the information presented with that transaction.
Address Corrections & Cancellation Requests
Please review your shipping address carefully before submitting an order.
If you discover an address error or wish to request cancellation, contact service@vardroqi.com as soon as possible, preferably within 12 hours after placing your order.
We will make reasonable efforts to assist when the order's fulfillment status still allows a change.
An address change or cancellation cannot be guaranteed after packing, fulfillment, or shipment has progressed beyond the point where the order can reasonably be modified.
If an address issue becomes apparent after shipment, contact us promptly with your order number. We will review the available shipment status and determine what assistance may reasonably be available.
Delivery Delays
An order that takes longer than expected is not automatically considered lost.
If the estimated transit window has passed or tracking has shown no meaningful update for an extended period, contact our support team.
We will review the available tracking information and, where appropriate, work with the carrier or fulfillment provider to investigate the shipment.
We do not require customers to accept all carrier delays without assistance simply because an order has already been dispatched.
Where a shipment is materially delayed, the appropriate next step will depend on the tracking status, carrier information, destination, and circumstances of the order.
Lost Shipments
If a package appears to be lost in transit, please contact us with your order number.
We may review tracking records and request additional information from the applicable carrier or fulfillment provider before confirming the shipment status.
When a shipment is confirmed as lost in transit before successful delivery, Vardroqiā¢ will provide an appropriate resolution, such as a replacement or refund.
A customer will not be required to absorb the loss solely because the package was misplaced by a carrier during transit.
Packages Marked Delivered but Not Received
A āDeliveredā tracking status does not automatically end our review of a delivery problem.
If tracking shows that your package was delivered but you cannot locate it, first check the immediate delivery area and, where applicable, with household members, building staff, or another person who may have accepted the shipment.
If the package still cannot be located, contact service@vardroqi.com promptly.
We will review the available delivery information and determine appropriate next steps based on the circumstances. This may include reviewing carrier information or requesting additional delivery details.
Shipping Damage
If a product arrives with shipping-related damage, please contact us as soon as reasonably possible, preferably within 72 hours after delivery.
Please provide:
-
Your order number
-
A brief description of the problem
-
Photographs of the damaged product where available
-
Photographs of the shipping packaging where relevant
-
A photograph of the shipping label where helpful
The 72-hour period helps us investigate shipping damage promptly; it is not intended to remove mandatory consumer rights solely because a customer could not reasonably contact us within that period.
After reviewing the information, we will provide an appropriate resolution where the issue is verified. Depending on the circumstances, this may include a replacement, refund, return arrangement, or another reasonable remedy.
Customers will not be required to bear reasonable return shipping costs necessary to resolve verified shipping damage attributable to the shipment or fulfillment process.
Relationship to Returns
Shipping problems and preference-based returns are handled differently.
If the correct product was successfully delivered but you later decide that it does not suit your space or preferences, the request is generally handled under our Returns & Refunds Policy, including its rules regarding return eligibility and return shipping costs.
If the product arrives damaged, defective, incorrect, or materially different from what was ordered, contact us first so that the issue can be reviewed before arranging a return.
Do not automatically send a product to the public business address. The applicable return destination will be provided by customer support when a return is required.
Shipping & Delivery Support
Vardroqiā¢ is owned and operated by Hangzhou Qiongqi Technology Co., Ltd.
For processing, tracking, delivery, damage, or lost-shipment questions, contact:
Brand: Vardroqiā¢
Legal Company: Hangzhou Qiongqi Technology Co., Ltd.
Owner: Wang Kai
Email: service@vardroqi.com
Phone: +86 15789648869
Service Hours: 9:00 a.m.ā6:00 p.m. Pacific Daylight Time (PDT)
Business Address:
Room 2, Building 3, Xin'an Xuefu
No. 108 Mingjing Road, Xin'anjiang Subdistrict
Jiande City, Hangzhou City, Zhejiang Province
Please include your order number when contacting us about an existing shipment.
The business address above identifies the legal company operating Vardroqiā¢. It is not necessarily the shipping origin or return destination for an individual order.