We want Vardroqiā¢ customers to know what to expect if a purchase does not work out as planned. This policy explains which products may be returned, how to request a return, where returns should be sent, who is responsible for return shipping, and how refunds are processed.
Vardroqiā¢ is owned and operated by Hangzhou Qiongqi Technology Co., Ltd.
30-Day Return Window
Eligible products may be returned within 30 calendar days after delivery.
For an ordinary return based on preference, the product should generally be:
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Unused and in resalable condition
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Returned with its original components and accessories
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Kept in its original packaging where reasonably possible
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Accompanied by the order number or other valid proof of purchase
Because many Vardroqiā¢ products include decorative finishes, dimensional details, foliage, hanging components, or other delicate elements, please take reasonable care when opening, displaying, and repacking an item intended for return.
Products that have been substantially used, intentionally damaged, materially altered after delivery, or returned with essential components missing may not qualify for a standard preference-based return.
These conditions do not restrict remedies available for products that arrived damaged, defective, incorrect, or materially different from their description.
How to Request a Return
Before sending an item back, contact:
Please provide:
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Your order number
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The item you wish to return
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The reason for the request
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Photos or other relevant information when the request concerns damage, a defect, an incorrect product, or another product issue
Our customer support team will review the request and provide the appropriate return destination and return instructions.
Please contact us before shipping the package. This allows us to identify the return and direct it to the location responsible for processing it.
If you have already sent a package before receiving instructions, contact us with the available tracking information so we can determine whether the shipment can be located. Processing may take longer when a return is sent to an unconfirmed destination.
Where Returns Are Sent
The public business address of Hangzhou Qiongqi Technology Co., Ltd. is not automatically the return warehouse.
Vardroqiā¢ products may be handled through different fulfillment facilities depending on the product, inventory location, and original fulfillment route. For this reason, the appropriate return destination may differ between orders.
After reviewing an eligible return request, our support team will provide the correct return address and applicable instructions.
Please do not send a return to our business registration address unless our customer support team specifically instructs you to use that address for your return.
Return Shipping Responsibility
Who pays for return shipping depends on the reason for the return.
Preference-Based Returns
If you are returning an eligible product because you changed your mind, selected the wrong item or option, or decided that the dƩcor does not suit your space, you are generally responsible for the applicable return shipping cost unless otherwise required by law.
Damaged, Defective or Incorrect Products
If an item arrives damaged or defective, we send the wrong product, or the item is materially different from what was ordered or described, please contact us before arranging return shipping.
Once the issue is verified, Vardroqiā¢ will provide an appropriate resolution without requiring you to bear the reasonable return shipping cost caused by the verified product or fulfillment problem.
Depending on the circumstances, the resolution may include a replacement, refund, prepaid return arrangement, or another appropriate solution.
Vardroqiā¢ does not charge an automatic restocking fee for ordinary eligible returns.
Damaged, Defective or Incorrect Orders
Please inspect your purchase after delivery.
If something is wrong, contact service@vardroqi.com as soon as reasonably possible and include your order number.
Where available, photographs of the product, affected area, packaging, and shipping label can help us understand and resolve the issue more efficiently.
We will review the information provided rather than requiring the customer to resolve a verified product or fulfillment error independently.
When the issue is confirmed, an appropriate remedy may include:
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Replacement of the affected product
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Refund to the original payment method
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An appropriate return arrangement
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Another reasonable solution agreed for the circumstances
Minor differences in color, texture, decorative placement, surface finish, or handcrafted-style details that remain consistent with the product description may occur and are not automatically considered defects.
This does not apply where a difference is substantial enough that the product is materially different from what was ordered or represented.
Products With Return Limitations
Certain products may have reasonable return restrictions when those restrictions are disclosed before purchase and are permitted by applicable law.
Examples may include:
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Personalized or made-to-order products
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Gift cards
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Products materially altered after delivery
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Products damaged through misuse or improper handling after receipt
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Items expressly identified as final sale before purchase, where such a restriction is legally permitted
A reduced or promotional price does not by itself make a product final sale.
Return restrictions also do not eliminate applicable rights relating to damaged, defective, incorrect, or materially misdescribed products.
If you are uncertain whether an item qualifies for return, contact us with your order number before shipping it.
Exchanges
For preference-based exchanges, we generally process the original eligible product through the return procedure and ask the customer to place a separate order for the preferred item.
This allows the new item to be ordered based on its current availability rather than being held while the original product is traveling back to the return location.
If you need a replacement because the original item arrived damaged, defective, incorrect, or materially different from the order, contact us before placing another order. We will review the issue and provide the appropriate resolution.
Refund Review & Timing
When a physical return is required, the item will be reviewed after it reaches the return destination provided by our support team.
If the return is approved, the refund will be issued to the original payment method.
Please allow up to 10 business days after refund approval for the refund to be processed. Your bank, card issuer, or payment provider may require additional time before the credit appears on your statement or account.
If more than 15 business days have passed after refund approval and you have not received the credit, contact service@vardroqi.com with your order number so we can review the refund status.
For ordinary preference-based returns, the original shipping charge is generally not refundable unless otherwise stated or required by applicable law.
If the refund results from a verified incorrect, damaged, defective, or materially misdescribed product attributable to us, applicable shipping costs will be addressed as part of the resolution.
International & Statutory Return Rights
Customers in some countries or regions may have additional cancellation, withdrawal, return, refund, or product-conformity rights under applicable consumer law.
For eligible consumer transactions within the European Economic Area, applicable law may provide a 14-day statutory withdrawal period, subject to the conditions and exceptions established by law.
These statutory rights operate in addition to the protections available under this policy where applicable.
Nothing in this Returns & Refunds Policy is intended to exclude or reduce consumer rights that cannot legally be waived.
Return & Refund Assistance
Vardroqiā¢ is owned and operated by Hangzhou Qiongqi Technology Co., Ltd.
For a return, damaged-item request, refund question, or another order-related issue, contact:
Brand: Vardroqiā¢
Legal Company: Hangzhou Qiongqi Technology Co., Ltd.
Owner: Wang Kai
Email: service@vardroqi.com
Phone: +86 15789648869
Service Hours: 9:00 a.m.ā6:00 p.m. Pacific Daylight Time (PDT)
Business Address:
Room 2, Building 3, Xin'an Xuefu
No. 108 Mingjing Road, Xin'anjiang Subdistrict
Jiande City, Hangzhou City, Zhejiang Province
Please include your order number when contacting us about a purchase.
The business address above identifies the legal company operating Vardroqiā¢. It is not a universal return address. The appropriate return destination will be provided by customer support after the applicable return request is reviewed.