A quick guide to
shopping Vardroqi™.

Vardroqi™ focuses on expressive home and seasonal décor. Collections may include decorative string lights, illuminated garlands, wall and hanging accents, wreaths, lanterns, candle holders, decorative trays, seasonal baskets, tabletop pieces, and other holiday-inspired décor.

We make reasonable efforts to represent products accurately. Small variations may occur in texture, surface finish, foliage placement, dimensional details, or handcrafted-style elements. Screen and lighting settings can also affect color.

Minor variations consistent with the description are not necessarily defects. If an item is materially different from what you ordered or from its description, please contact us.

Review the measurements shown on the individual product page and measure the intended wall, doorway, tabletop, mantel, shelf, or other display area before ordering.

Only use a product outdoors when its individual product information specifically identifies it as suitable for outdoor use. Products intended primarily for indoor decoration should be protected from prolonged moisture, severe weather, and excessive heat.

Most seasonal pieces are best stored in a clean, dry place. Handle delicate foliage, ornaments, hanging elements and decorative finishes carefully. Retaining original packaging can also help protect certain pieces between seasons.

Unless otherwise indicated during checkout, prices and transactions are shown and processed in United States Dollars (USD).

The payment methods available for your transaction will appear during checkout. Depending on checkout configuration and location, these may include major credit or debit cards and PayPal. Payment must be successfully authorized before an order can proceed.

Contact service@vardroqi.com as soon as possible, preferably within 12 hours after placing the order. We will make reasonable efforts to update the address while the fulfillment status still allows a change.

Cancellation requests should be submitted as soon as possible, preferably within 12 hours after purchase. Cancellation cannot be guaranteed once packing, fulfillment, or shipment has progressed beyond the point where the order can reasonably be modified.

Orders are normally processed within 2–5 business days. During major holidays, seasonal launches, or unusually high order volume, processing may take up to 6 business days. Processing time is separate from carrier transit time.

Our standard shipping charge is $5.00 USD per order, unless a different amount is clearly displayed during checkout.

Current estimated transit times after dispatch are:

United States: 7–14 business days
Canada, United Kingdom & Australia: 9–16 business days
Other supported international destinations: 13–21 business days

These are estimates rather than guaranteed arrival dates.

Fulfillment location depends on the product, inventory availability, and destination. Orders may ship from our own or partner manufacturing or fulfillment facilities, including facilities outside the customer's destination country.

The public business address of Hangzhou Qiongqi Technology Co., Ltd. is not necessarily the shipping origin of an order.

Tracking information will be sent to the email address associated with your purchase when it becomes available. A newly issued tracking number may require approximately 1–3 business days before its first carrier update appears.

Contact us so we can review the tracking information and, where appropriate, investigate with the carrier or fulfillment provider.

If a shipment is confirmed as lost in transit before successful delivery, Vardroqi™ will provide an appropriate resolution such as a replacement or refund.

First check the immediate delivery area and, where relevant, with household members or building staff. If the package still cannot be located, contact us promptly with your order number.

A “Delivered” tracking status does not automatically prevent us from reviewing the delivery problem.

Eligible products may generally be returned within 30 calendar days after delivery. Preference-based returns should generally be unused and resalable with their original components and accessories. Original packaging should be retained where reasonably possible.

Email service@vardroqi.com with your order number, the product involved, the reason for the request, and photographs where relevant.

Contact us before shipping anything back so our support team can provide the applicable instructions and return destination.

Please do not automatically send a return to our public business address. Return destinations can vary according to the product and fulfillment route. Customer support will provide the applicable destination after reviewing your request.

For an eligible preference-based return, the customer is generally responsible for return shipping unless applicable law requires otherwise.

If an item arrives damaged or defective, we send the wrong product, or the product is materially different from what was ordered or described, you will not be required to bear reasonable return shipping costs necessary to resolve the verified issue attributable to us.

Vardroqi™ does not charge an automatic restocking fee for ordinary eligible returns.

Contact us as soon as reasonably possible, preferably within 72 hours after delivery, and include your order number and clear photographs where available.

This timing helps us investigate shipping damage promptly; it is not intended to remove mandatory consumer rights solely because you could not reasonably contact us within that period.

Approved refunds are issued to the original payment method. Please allow up to 10 business days after refund approval for processing.

If more than 15 business days have passed after approval and the refund has not appeared, contact us so we can review its status.

Vardroqi™ is owned and operated by Hangzhou Qiongqi Technology Co., Ltd.

Owner: Wang Kai.

Email: service@vardroqi.com
Phone: +86 15789648869
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

For order-related questions, please include your order number.