Terms and Conditions

These Terms and Conditions apply to purchases made through Vardroqi™ and set out the rules governing orders, payments, fulfillment, delivery, returns, and refunds.

Vardroqi™ is owned and operated by Hangzhou Qiongqi Technology Co., Ltd. Hangzhou Qiongqi Technology Co., Ltd. operates this store and is responsible for customer transactions made through Vardroqi™.

By placing an order, you agree to these Terms together with the policies applicable to your purchase.

Products & Product Details

Vardroqi™ offers home accents, seasonal decorations, decorative lighting, hanging décor, tabletop pieces, and related decorative products.

We aim to provide useful product information through photographs, descriptions, dimensions, available options, materials, and care information where applicable.

Decorative products may include textured surfaces, aged-style finishes, arranged foliage, dimensional details, or handcrafted-style elements. As a result, minor variations between individual pieces may occur. Colors may also appear somewhat different depending on lighting and screen settings.

Normal decorative variations consistent with the product description are not necessarily defects.

Please review the listed dimensions, selected style or option, intended use, and available product information before completing your purchase.

Prices & Charges

Unless otherwise stated, prices are displayed and transactions are processed in United States Dollars (USD).

The product price and applicable shipping charge will be presented as part of the checkout process. Taxes or other charges collected by the store will also be shown where applicable.

Our standard shipping fee is $5.00 USD per order, unless a different amount is clearly displayed at checkout.

Prices may change for future orders. A later price change will not normally alter the price of an already accepted purchase.

If an obvious pricing or listing error is discovered before fulfillment, we may contact you to explain the issue and, where appropriate, allow the order to be corrected or canceled in accordance with applicable law.

Orders & Confirmation

When you submit an order, you are requesting to purchase the selected products using the details provided during checkout.

After the order is received, an electronic confirmation may be sent to the email address associated with your purchase.

Please review your order information carefully, particularly:

• Product and selected option

• Quantity

• Shipping address

• Contact information

• Payment information

An order may be declined or canceled before fulfillment when reasonably necessary because of product unavailability, failed payment authorization, an obvious listing error, suspected unauthorized or fraudulent activity, or materially incomplete delivery information.

If we cancel an order after collecting payment, the applicable amount will be refunded to the original payment method.

Payment

Orders must be paid using a payment method made available through checkout.

Available payment options may depend on the checkout system, customer location, and payment provider. The payment methods actually presented at checkout are the methods available for that transaction.

Payment authorization may be performed by the applicable bank or payment provider. Vardroqi™ does not control a financial institution's authorization decision.

For security reasons, please do not send complete credit or debit card numbers, card security codes, or account passwords to our customer support email.

Further payment information is available in our Payment & Checkout policy.

Changes & Cancellation Requests

We begin preparing orders after they are received.

If you need to correct your delivery information or request cancellation, contact us at service@vardroqi.com as soon as possible, preferably within 12 hours after placing your order.

We will review the request based on the order's current fulfillment status. When the order has not progressed too far for a reasonable change to be made, we will make reasonable efforts to assist.

A change or cancellation cannot be guaranteed after packing, fulfillment, or shipment has progressed beyond the point where the order can reasonably be modified.

We do not charge an additional cancellation fee simply for submitting an eligible cancellation request.

If an order has already shipped, an eligible item may instead be handled through our return procedure.

Processing & Fulfillment

Orders are normally processed within 2–5 business days before shipment.

During major holidays, seasonal launches, or unusually high order volume, processing may take up to 6 business days.

Processing time is separate from carrier transit time.

Orders may be fulfilled from our own or partner facilities according to product availability, inventory location, and delivery destination. A shipment may therefore originate from a facility outside the customer's destination country.

We do not represent every Vardroqi™ order as locally fulfilled.

Delivery Estimates

After dispatch, current estimated transit times are:

These are estimated transit periods and not guaranteed delivery dates.

Carrier volume, severe weather, transportation disruption, customs processing, remote delivery locations, or other circumstances can occasionally extend delivery time.

When tracking information becomes available, it will be sent to the email associated with your order. A newly issued tracking number may require approximately 1–3 business days before the carrier's first update appears.

If tracking has not updated for an extended period or the estimated delivery window has passed, contact service@vardroqi.com with your order number. We will review the available shipment information and, where appropriate, work with the carrier or fulfillment provider to investigate.

Lost or Damaged Shipments

Responsibility for assisting with a delivery problem does not automatically end when an order is handed to a carrier.

If a shipment appears to be lost in transit, contact us so that we can review the tracking record and investigate the circumstances. When a package is confirmed as lost before successful delivery, we will provide an appropriate resolution, such as a replacement or refund.

If tracking shows “Delivered” but you cannot locate the package, please contact us promptly. We will review the available delivery information rather than automatically rejecting the request solely because of the tracking status.

If a package or product arrives damaged, retain the packaging where reasonably possible and contact us with your order number and photographs of the damage so we can review the issue.

Additional shipping procedures are described in our Shipping & Delivery Policy.

International Orders & Customs

International shipments may be subject to customs procedures in the destination country.

Where import duties, taxes, customs fees, or similar government-assessed charges are not collected during checkout, the recipient may be responsible for applicable charges imposed by local authorities or the carrier, subject to applicable law.

Customs review can occasionally extend the normal delivery estimate.

Any tax or duty collected directly through our checkout will be handled according to the information presented with the transaction.

30-Day Returns

Eligible products may be returned within 30 days after confirmed delivery.

For a standard preference-based return, the product should generally be:

• Unused and in resalable condition

• Returned with its original components and accessories

• Kept with its original packaging where reasonably possible

• Supported by valid order information or proof of purchase

Before returning a product, contact service@vardroqi.com and provide your order number, the product involved, the reason for the request, and photographs where relevant.

Our team will review the request and provide the applicable return instructions.

Do not automatically send returns to our public business address. The appropriate return warehouse or destination may differ depending on the product and fulfillment route. The correct return address will be provided as part of the approved return instructions.

Return Shipping Costs

For an ordinary preference-based return, such as a change of mind or an incorrectly selected item, the customer is generally responsible for applicable return shipping costs unless otherwise required by law.

Different rules apply when the problem is attributable to the order or product.

If an item arrives damaged, defective, incorrect, or materially different from what was ordered, contact us promptly. Once the issue is verified, we will provide an appropriate replacement, refund, return arrangement, or other reasonable resolution without requiring the customer to bear the reasonable return cost caused by our error or the verified product issue.

We do not use an automatic restocking fee for ordinary eligible returns.

The full eligibility requirements are provided in our Returns & Refunds Policy.

Refunds

After an eligible return is received and inspected, or another eligible refund request is approved, the refund will be issued to the original payment method.

Please allow up to 10 business days after refund approval for our refund processing. Your bank, card issuer, or payment provider may require additional time before the credit appears on your account.

If more than 15 business days have passed after an approved refund and you still cannot locate the credit, contact service@vardroqi.com with your order number so we can review its status.

For preference-based returns, original shipping charges are generally not refundable unless required by applicable law or otherwise stated by us.

Where a refund results from an incorrect, damaged, or defective product attributable to us, applicable shipping costs will be addressed as part of the resolution.

Promotions

Vardroqi™ may occasionally offer promotional prices, discount codes, bundles, or limited-duration offers.

Any conditions specifically presented with a promotion apply to that offer. Unless otherwise stated, promotional codes have no cash value and cannot be applied retrospectively to an order that has already been completed.

An obvious technical or publishing error affecting a promotion may be corrected, subject to applicable law.

Your Responsibilities When Ordering

Please provide accurate billing, contact, and shipping information when completing checkout.

Before submitting an order, review the product, quantity, selected option, dimensions where relevant, and delivery address.

If you notice an error after purchase, contact us promptly. We will determine whether the order can still reasonably be corrected based on its fulfillment status.

Consumer Rights

These Terms do not remove or reduce consumer rights that cannot legally be excluded.

Depending on the customer's location, mandatory law may provide additional rights concerning cancellation, withdrawal, product conformity, defective goods, refunds, or other remedies.

Where mandatory consumer law provides greater protection than these Terms, the applicable statutory rights will apply.

Related Store Policies

These Terms establish the main transaction rules for Vardroqi™ purchases. More detailed procedures are available in our related policies:

Shipping & Delivery Policy — processing, fulfillment origin, shipping fees, tracking, delivery delays and lost shipments.

Returns & Refunds Policy — return eligibility, return requests, return destinations, shipping responsibility and refunds.

Payment & Checkout — payment methods and payment processing.

Privacy Policy — how personal information associated with shopping and customer service is handled.

These policies should be interpreted consistently with the transaction information presented during checkout. Mandatory consumer law will prevail where it requires otherwise.

Updates to These Terms

We may revise these Terms when our products, fulfillment arrangements, payment services, business practices, or legal requirements change.

The current version and revision date will be published on this page.

For an existing purchase, the version in effect when the order was placed will generally govern that transaction unless applicable law requires otherwise.

Transaction Support

Vardroqi™ is owned and operated by Hangzhou Qiongqi Technology Co., Ltd.

For questions about an order, payment, shipment, return, refund, or other purchase-related matter, contact:

Brand: Vardroqi™
Legal Company: Hangzhou Qiongqi Technology Co., Ltd.
Owner: Wang Kai
Email: service@vardroqi.com
Phone: +86 15789648869
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Business Address:
Room 2, Building 3, Xin'an Xuefu
No. 108 Mingjing Road, Xin'anjiang Subdistrict
Jiande City, Hangzhou City, Zhejiang Province

Please include your order number when contacting us about an existing purchase.

The business address above identifies the company operating Vardroqi™. It should not be used as a return address unless our customer support team specifically instructs you to send a return there.